Privacy Policy
Last Updated: 23 January 2026
1. Introduction
Total Home Guarantee ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your data when you visit totalhomeguarantee.com.
2. Data We Collect
- Personal Information: When you register for a guarantee, we collect your name, email address, phone number, and installation company details.
- Technical Data: We automatically collect your IP address, browser type, and usage patterns via Google Analytics 4 (GA4).
3. How We Use Your Data
- To process and issue your Security Guarantee.
- To verify eligibility with our partners (e.g., Kubu, Avantis).
- To improve our website performance via GA4 and Google Tag Manager.
4. Legal Basis for Processing
- Contract: Processing is necessary to provide the guarantee service you requested.
- Consent: For tracking cookies (managed via our cookie banner).
- Legitimate Interests: To prevent fraud and maintain website security.
5. Data Sharing
We do not sell your data. We share information only with:
- Verification Partners: Hardware providers (e.g., Kubu Smart Security) to validate your installation.
- Service Providers: Google Analytics (data is anonymized) and Mailchimp (for form processing).
6. Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal data. Contact us at registration@totalhomeguarantee.com to exercise these rights.
Cookie Policy
We use cookies to enhance your experience. By using our site, you consent to:
- Strictly Necessary Cookies: Required for the form and security features to function.
- Analytical Cookies (_ga, _ga_XXXX): Provided by Google Analytics 4. These help us understand how many people visit the site and if they successfully complete the guarantee form. These cookies expire after 2 years.
How to Opt-Out: You can manage your preferences via our cookie banner or by installing the Google Analytics Opt-out Browser Add-on.